In Metropolitan France
Moncoinsanté.com offers various modes of transportation. Delivery to a pickup point, home delivery with and without signature is available throughout France via Colissimo.
Orders are shipped from Monday to Friday.
Shipping costs are offered in Metropolitan France at Pickup Points for orders over €69 including taxes.
DELIVERY TIME
The delivery time indicated by Colissimo for Metropolitan France, the Post's parcel solution, is 48 to 72 hours, delivered from Monday to Saturday.
Any order placed before noon is shipped the same day if the products are in stock. An order placed after noon is shipped the next day. In the case of an order on a Saturday, Sunday, or a public holiday, preparation and shipment are postponed to the next business day. Products with the status "Shipped within 24 hours" (Homeopathy, Compression, etc.) will be sent the next day if ordered before noon or the day after if ordered after noon.
DELIVERY METHODS
Pickup Point delivery: you can choose from one of the 4800 merchants near your home, workplace, or vacation spot where you want to have your items delivered. Pickup points have wide opening hours, and many are open on Saturdays and even Sundays.
Home delivery without signature: your parcel is placed in your mailbox in case of absence during the postman's visit. If its size does not allow it to be placed in the mailbox, it will be made available at the post office to which you are attached. You can also choose to have it delivered directly to the post office that suits you best.
Home delivery with signature: the parcel is handed over to you personally. In case of absence, the delivery person leaves a notice of attempted delivery. The parcel can be left at a post office or pickup point near your home.
In-store pickup: Regardless of the amount of your purchase, you can pick up your order for free during the pharmacy's opening hours: Pharmacy de la Fagne 4 rue Aristide Briand 59132 TRELON.
By default, the selected delivery method is home delivery without signature, and shipping costs are automatically recalculated based on the chosen delivery method.
TRACEABILITY:
All our shipments are tracked using a number that will be provided to you upon shipment of your parcel.
CUSTOMS
In case of parcel taxation upon arrival, the fees are the responsibility of the recipient. Parcels to Overseas Territories are shipped tax-free.
DELIVERY ABROAD
Any order placed before noon is shipped the same day if the products are in stock. An order placed after noon is shipped the next day. In the case of an order on a Saturday, Sunday, or a public holiday, preparation and shipment are postponed to the next business day. Products with the status "Shipped within 24 hours" (Homeopathy, Compression, etc.) will be sent the next day if ordered before noon or the day after if ordered after noon.
DELIVERY METHOD
In Europe and the rest of the world, we offer delivery via Colissimo and/or DHL Express depending on the destination. Parcel delivery is against the recipient's signature. In case of absence, a notice of attempted delivery is left in the mailbox.
SHIPPING COSTS:
Shipping costs are automatically calculated by the chosen carrier based on the selected country and the weight of the parcel.
DELIVERY TIME
An indicative timeframe is 3 to 5 business days for Europe and 3 to 10 business days for the rest of the world depending on the destination.
TRACKING:
All our shipments are tracked using a number that will be provided to you upon shipment of your parcel. At any time, you can track your parcels for the following destinations: Germany, Austria, Belgium, Denmark, Spain, Finland, Hungary, Ireland, Iceland, Italy, Luxembourg, Norway, Netherlands, Poland, Portugal, Czech Republic, United Kingdom and Northern Ireland, Slovakia, Slovenia, Sweden, Switzerland, USA.
For other destinations, parcel tracking stops at the French border.
CUSTOMS
Outside the European Union, amounts are excluding taxes. Any taxes upon arrival of the parcel outside the EU will be borne by the recipient.
Specificities related to Pierre Fabre Laboratory:
The sale of all ranges from Pierre Fabre Laboratory is limited to the European Economic Area. Any sale made outside this economic area will be immediately refunded. European Economic Area: Germany, Austria, Belgium, Bulgaria, Cyprus (Greek part), Denmark, Spain, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Czech Republic, Romania, United Kingdom, Slovakia, Slovenia, Sweden, Iceland, Liechtenstein, Norway.
RETURNS
In accordance with the good practices of dispensing medicines electronically defined by the decree of June 20, 2013, the return of medicines is prohibited: The right of withdrawal cannot be exercised as medicines are health products which, by their nature, may deteriorate. The absence of the right of withdrawal is also justified by the imperatives of the supply chain security. Indeed, a product taken out of the distribution and dispensing circuit cannot be reintegrated into it.
Parapharmacy products can be returned. The period during which the customer can request an exchange or exercise his right of withdrawal is 14 days from the date of receipt of the item(s).
They must be returned in new condition, in their original packaging in good condition allowing their resale, all in a properly sealed package. Orthopedic and compression products must not have been worn.
Items can be returned after contacting customer service at the following address: Pharmacy de la Fagne 4 rue Aristide Briand 59132 TRELON at your expense. In this case, return costs are borne by the customer. No parcel will be accepted without prior agreement from our customer service.